Important information for customers outside the European Union

For orders shipped outside the European Union, customs authorities and our shipping carrier, DHL, may require additional information before the parcel can be dispatched and cleared through customs in the destination country.

Depending on the country, this information may be referred to as:

Tax Identification Number, Customs ID, Importer ID, VAT/GST number, EIN, SSN, ABN, or another local tax or customs identification number.

This requirement may apply especially to shipments sent to the United States, Australia, and other countries outside the European Union.

We understand that this type of information may be sensitive. For this reason, we want to clearly explain why we may request it, how it will be used, and what happens if we do not receive it.

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What information may we request?

When necessary for customs clearance or DHL shipping management, we may ask the customer to provide a valid identification number accepted by the customs authorities of their country.

The exact type of number required may depend on the destination country, local customs regulations, and whether the order is being shipped to an individual or a business.

We will only request the information strictly necessary to manage the shipment of your order.

Why is this information necessary?

Your Tax Identification Number or Customs ID may be necessary for the following purposes:

1. Customs clearance
   Customs authorities may need this information to identify the importer of the goods and process the shipment correctly.
2. DHL requirements
   DHL may require this information to complete the shipping documentation and submit the necessary details to customs authorities.
3. Avoiding delays or blocked shipments
   If the required information is missing, the order may be delayed, placed on hold, returned, or blocked by the shipping carrier or customs authorities.
4. Compliance with international shipping regulations
   International shipments must comply with the customs and import regulations of the destination country.

How will we use your Tax Identification Number?

We will use your Tax Identification Number or Customs ID only for the following purposes:

• Preparing and managing the customs documentation for your order.
• Providing the required information to DHL or the corresponding shipping carrier.
• Providing the required information to customs authorities when necessary.
• Managing any issue related to customs, transport, or delivery of the order.
• Complying with legal, tax, customs, or administrative obligations related to the international shipment.

We will not use this information for commercial or advertising purposes.

We will not sell this information.

We will not share this information with third parties unrelated to the management of the shipment.

We will not use this information for any purpose other than customs clearance, shipping, legal compliance, or administrative management of the order.

Who may receive this information?

When necessary, your Tax Identification Number or Customs ID may be shared with:

• DHL or the shipping carrier responsible for delivering the order.
• Customs authorities in the destination country.
• Customs agents, logistics operators, or transport partners involved in processing the shipment.
• Competent public authorities, when there is a legal obligation to do so.

This information will only be shared when it is necessary to process, release, deliver, or legally manage your international shipment.

What happens if you do not provide the required information?

If your order is shipped outside the European Union and DHL or customs authorities require your Tax Identification Number or Customs ID, we may not be able to dispatch your order until we receive this information.

If we do not receive the required information, your order may:

• Be placed on hold.
• Be delayed.
• Be unable to leave our warehouse.
• Be held by the shipping carrier or customs authorities.
• Be returned.
• Be cancelled and refunded if shipping cannot ultimately be completed.

We will always try to contact you using the email address provided during the purchase.

Please check your inbox, spam folder, or promotions folder after placing your order.

Legitimacy of the request

This request may be necessary in order to carry out international shipments outside the European Union and comply with customs and transport procedures.

We are a professional company with more than 35 years of experience, and we only request this information when it is necessary to correctly manage an international shipment.

We understand that customers may have concerns when receiving a request for tax or identification information. For this reason, we explain transparently why we need this information and how it will be used.

If you receive a message from us requesting this information, it is because your order cannot be shipped, cleared through customs, or delivered correctly without it.

How should you send us this information?

If your Tax Identification Number or Customs ID is required, we will contact you by email after you place your order.

Please reply to our email with the requested information as soon as possible.

To avoid delays, please make sure the information is:

• Complete.
• Correct.
• Written exactly as required in your country.
• Associated with the recipient of the shipment.

If the shipping address belongs to a company, it may be necessary to provide the company tax number.

If the shipping address belongs to an individual, it may be necessary to provide a personal tax or customs identification number, depending on the destination country.

Legal basis for processing the data

When we process your Tax Identification Number or Customs ID, we do so only when it is necessary to manage the international shipment of your order.

The legal basis for processing may include, as applicable:

• The performance of the purchase contract, as the information may be necessary to ship and deliver the order.
• Compliance with legal, tax, customs, or administrative obligations.
• Our legitimate interest in properly managing transport, avoiding logistics incidents, and complying with the requirements of the shipping carrier and customs authorities.

Retention of the information

We will retain this information only for as long as necessary to manage your order, complete the shipment, resolve possible transport or customs incidents, comply with legal obligations, and address possible administrative, tax, or commercial responsibilities.

Once the necessary retention period has ended, the information will be deleted or securely archived in accordance with our internal data protection procedures and applicable regulations.

Data protection

We treat your personal information with confidentiality and care.

Your Tax Identification Number or Customs ID will be processed only for purposes related to customs, shipping, legal compliance, and order management.

We apply reasonable technical and organisational measures to protect the information against unauthorised access, loss, misuse, alteration, or unauthorised disclosure.

For more information about how we process personal data, please refer to our Privacy Policy.

Your rights

In accordance with applicable data protection regulations, you may have the right to:

• Access your personal data.
• Request the correction of inaccurate data.
• Request the deletion of your data when legally possible.
• Object to certain processing activities.
• Request the restriction of processing.
• Request information about how your data is used.
• Lodge a complaint with the competent data protection authority if you believe that the processing does not comply with applicable regulations.

To exercise your rights, you can contact us at:

cudeman@cudeman.com

Important note about taxes, duties, and customs charges

Providing your Tax Identification Number or Customs ID does not mean that import taxes, duties, VAT, GST, customs fees, or other local charges are included in the order price.

Depending on the destination country, the customer may be responsible for paying import taxes, duties, customs fees, or other charges requested by DHL, customs authorities, or local authorities before delivery.

These charges are determined by the destination country and are outside our control.

Contact

If you have any questions about why we need your Tax Identification Number or Customs ID, please contact us before sending the information.

Email: cudeman@cudeman.com
Company: Cudeman
Website: www.cudeman.com

We will be happy to explain this requirement and help you complete your shipment as quickly as possible.